Considerable resources are spent acquire customers. How do you ensure customers are maintained?
The quality of the thinking of your staff determines the quality of service they will give your customers. This is a two-day course for organizations that aspire to be market leaders in their industry, achieve favourable client base by creating lasting win-win relationships with their clients.
– Global Shifts.
– The Power of the Mind.
– Levels of customer experience.
– Creating customer experience.
– 7 Principles of service leadership.
– Understanding customer’s motivations.
– Communication styles.
– Creating win-win relationships with clients
– Proactive customer service.
– Satisfied and repeat customers.
– Revenue growth.
YOU BECOME WHO YOU ARE BY KNOWING WHO YOU ARE